Help Center
Welcome to the sithaven™ Help Center
Find quick answers to common questions about orders, shipping, returns, and our products. Can’t find what you’re looking for? Our support team is always here to help.
📦 Orders & Account
How do I place an order?
Add your items to the cart, proceed to checkout, and enter your shipping and payment details. You’ll receive an order confirmation email right away.
Can I cancel my order?
Yes — within 6 hours of placing it. Email support@sithaven.co.uk with “CANCEL ORDER” in the subject line and include your order number.
How do I track my order?
Once your order ships, you’ll receive an email with your tracking number and a carrier link to follow delivery updates.
Can I change my shipping address?
If your order hasn’t shipped yet, contact us immediately. Once shipped, address changes must be handled through the carrier.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods available at checkout.
🚚 Shipping & Delivery
How much does shipping cost?
Shipping is FREE on all orders worldwide. No minimum purchase required.
How long does shipping take?
Processing: 1–3 business days
Shipping: 7–12 business days depending on location
Total delivery time: 8–15 business days
Do you ship internationally?
Yes! We ship to all countries worldwide with our free shipping policy.
Do you ship to PO Boxes?
Yes, we ship to PO Boxes, APO/FPO addresses, and all U.S. territories.
What if my package is lost or damaged?
Contact us immediately at support@sithaven.co.uk. We’ll send a replacement at no cost for lost or damaged packages.
↩️ Returns & Refunds
What is your return policy?
We offer a 60-day return policy. You can return any item within 60 days of delivery for any reason.
How do I return an item?
Email support@sithaven.co.uk with your order number and reason for return. We’ll provide return instructions and authorization.
Who pays for return shipping?
If the item is damaged or defective: We pay.
If you changed your mind: You pay (typically £8–£20 depending on location).
How long do refunds take?
Refunds are processed immediately once we receive your returned item. Funds usually appear in your account within 1–3 business days.
Can I exchange an item?
Yes! Contact us to arrange exchanges for different products or if you have any issues.
📧 Contact & Support
How can I contact customer support?
Email us anytime at support@sithaven.co.uk. We respond within 24 hours, typically faster during business hours (Mon–Fri, 9 AM–5 PM GMT).
What information should I include?
- Your order number (if applicable)
- Description of your issue or question
- Any relevant photos or screenshots
- Your preferred resolution
Do you have phone support?
Currently, we provide email support only to ensure quick, detailed responses.
🔒 Privacy & Security
Is my personal information safe?
Absolutely. We use industry-standard encryption and secure checkout systems. Your personal data is never shared or sold.
How do I update my privacy preferences?
Email support@sithaven.co.uk with your request or use the unsubscribe option in any marketing email.
What cookies do you use?
We use essential cookies for site functionality, plus optional analytics and marketing cookies (with your consent).
🚨 Still Need Help?
Can’t find your answer? Our support team is here to help!
Email: support@sithaven.co.uk
Response Time: Within 24 hours
Business Hours: Monday–Friday, 9 AM – 5 PM GMT
For urgent order cancellations, email us immediately with “CANCEL ORDER” in the subject line.
We’re here to ensure your experience with sithaven™ is smooth, supportive, and empowering — every question matters to us.