Shipping Information
Processing & Shipping Policy
Last Updated: January 1, 2025
Processing & Shipping Times
Order Processing: 1–3 business days. Each sithaven™ order is carefully prepared, quality-checked, and packaged before dispatch.
Shipping Time: 7–12 business days. Delivery timeframes vary by location:
- UK Mainland: 5–8 business days
- Europe: 7–10 business days
- International: 10–12 business days (may vary by country)
Business days exclude weekends and public holidays.
Shipping Methods & Costs
FREE SHIPPING on all orders across the UK and worldwide — no minimum spend required.
- Tracked delivery with every order
- Priority processing for all shipments
- Fully insured parcels
No hidden fees — what you see is what you pay.
Shipping Coverage
We proudly deliver to:
- All regions within the United Kingdom (England, Scotland, Wales, Northern Ireland)
- Islands and remote areas (Channel Islands, Isle of Man, etc.)
- European destinations and international countries worldwide
- PO Boxes and BFPO addresses accepted
No restrictions — we deliver straight to your preferred address.
Order Tracking
- Order confirmation email sent immediately after purchase
- Dispatch notification with tracking number within 1–3 business days
- Real-time tracking updates throughout delivery
- Track your parcel directly through the carrier’s website
Delivery Information
What to Expect:
- Delivery to your specified address — no signature required
- Safe delivery practices followed by all carriers
- Tracking updates available until your parcel is delivered
Estimated Delivery Times:
- UK Mainland: 5–8 business days after processing
- Europe: 7–10 business days after processing
- International: 10–12 business days after processing
- Remote areas: Please allow an extra 1–2 business days
Lost or Damaged Packages
We’ve Got You Covered:
- Lost parcels — replacement sent free of charge
- Damaged items — immediate replacement or full refund
- Delivery issues — we’ll resolve everything quickly
What We Need From You:
- Your order number
- Brief description or photo of the issue
We’ll handle the rest and ensure it’s resolved fast.
Holiday & Delay Information
Potential Delays:
- UK public holidays (processing paused)
- Peak shipping seasons (Christmas, Black Friday, etc.)
- Severe weather or customs delays for international orders
Holiday Schedule: Orders placed on bank holidays are processed the next business day.
Customer Support
Contact Us:
- Email: support@sithaven.co.uk
- Business Hours: Monday–Friday, 9 AM–5 PM GMT (fastest response)
- After Hours: We’ll reply within 24 hours
We’re here to help — whether you have questions about your order, tracking updates, or delivery concerns.
Order Cancellation
Cancellation Window: Within 6 hours of placing your order.
- Email support@sithaven.co.uk with “CANCEL ORDER” in the subject line
- Include your order number
- We honour all cancellation emails received within 6 hours, even if not yet confirmed
After 6 hours, orders enter fulfilment. Please refer to our Returns & Refunds Policy for assistance.
Important Notes:
- Quality checked before every dispatch
- Worldwide delivery — no location restrictions
- Lost or damaged parcels replaced free of charge
- Always free tracked shipping — no extra fees
- Fast processing — most orders ship within 1–2 business days
This shipping policy is effective as of January 2025.
Questions? Email support@sithaven.co.uk — our team will ensure your sithaven™ delivery experience is seamless and worry-free.