Privacy Policy

Last Updated: January 1, 2025

1. Information We Collect

Personal Information You Provide:

  • Name, email address, and phone number
  • Billing and shipping addresses
  • Payment information (processed securely by payment providers)
  • Order history and preferences
  • Communications with customer support

Information Collected Automatically:

  • IP address, browser type, device information
  • Website usage data, pages visited, and time spent
  • Cookies and similar tracking technologies
  • Approximate geographic location (non-precise)

Information from Third Parties:

  • Payment verification data from Stripe, PayPal, Shopify Payments
  • Fraud prevention data from security services
  • Marketing and analytics data from advertising platforms

2. How We Use Your Information

Order Processing:

  • Process and fulfill customer orders
  • Send order confirmations and shipping updates
  • Manage returns, refunds, and customer inquiries
  • Verify payments and prevent fraudulent transactions

Communications:

  • Respond to inquiries and support requests
  • Send account or service updates
  • Provide marketing communications (with your consent)
  • Conduct feedback surveys to improve our service

Business Operations:

  • Enhance website performance and customer experience
  • Analyze trends and user preferences
  • Comply with legal obligations
  • Protect our rights and enforce our policies

3. Information Sharing

Service Providers:

  • Payment processors (Stripe, PayPal, Shopify Payments)
  • Shipping carriers for order delivery
  • Customer support and email communication platforms
  • Marketing tools for campaign management

Legal Requirements:

  • When required by law, court order, or regulatory authorities
  • To protect the rights, property, and safety of sithaven™ and users
  • To prevent fraud or for anti-money laundering compliance

Business Transfers:

  • In case of mergers, acquisitions, or asset sales
  • To successors or assigns of our business

We never sell personal information to third parties for their own marketing purposes.

4. Data Security

Security Measures:

  • Data encryption during transmission and storage
  • PCI DSS compliance for secure payment processing
  • Regular system audits and monitoring
  • Access controls and staff training for data protection

Data Breach Response:

  • Immediate investigation and containment
  • User notification when required by law
  • Full cooperation with law enforcement

5. Your Rights and Choices

Account Information:

  • Access and update your personal data
  • Request correction of inaccurate information
  • Download a copy of your data

Communications:

  • Unsubscribe from marketing emails
  • Opt out of SMS notifications
  • Manage cookie preferences anytime

Data Deletion:

  • Request deletion of your account and personal data
  • Some records may be retained for legal compliance
  • Inactive accounts may be deleted automatically after extended periods

6. Cookies and Tracking

Types of Cookies:

  • Essential cookies for site operation
  • Analytics cookies for performance insights
  • Marketing cookies for ads (only with consent)
  • Preference cookies to remember user settings

Your Choices:

  • Manage cookies through browser settings
  • Opt out of analytics tracking tools
  • Adjust advertising cookie preferences

7. International Data Transfers

  • Data may be processed in other countries with adequate safeguards
  • All transfers comply with UK and EU data protection regulations

8. Data Retention

  • Account data: Retained while active, plus 7 years
  • Transaction data: 7 years for legal and tax compliance
  • Support records: 3 years
  • Marketing data: Until opt-out request is received

9. Children's Privacy

  • Our website is not directed to individuals under 18
  • We do not knowingly collect data from minors
  • Parents may request deletion of their child’s data

10. State-Specific Rights

California Residents (CCPA/CPRA):

  • Right to know what personal data is collected
  • Right to delete your personal data
  • Right to opt out of data sharing (we do not sell data)
  • Right to correct inaccurate data
  • Right to non-discrimination for exercising rights

Other State Laws: Residents of Virginia, Connecticut, and Colorado may exercise similar rights by contacting us directly.

11. Updates to This Policy

We may revise this Privacy Policy to reflect changes in our practices. Material updates will be announced via email or website notice. Continued use of our site after updates indicates acceptance of the revised policy.

12. Contact Information

Privacy Questions:
Email: support@sithaven.co.uk
Response time: Within 48 hours